Introduction
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.
Intellectual Property Rights
M’atural and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Limitation of liability
In no event shall M’atural, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. M’atural, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Kindly read the T&C below before start shopping:
1. The order will ship out within 7 days, shipping usually took 3 – 5 days to arrive.
2. Please kindly chat with us prior to order if your order is URGENT and RUSH.
3. We as a professional online plant retailer will pack the item securely and carefully, to minimize soil spilling, to withhold the position of item with the best effort we could, and to minimize the damage occurred to the plant during shipping.
4. We are unable to be responsible if any issue such as shipping delay by courier service, damages to the box, leaves burnt etc as the item delivered is live plant and we have totally no control on the courier.
5. Do track your orders and you may arrange with us for self-pick up in order to minimize delay issue.
6. We DO NOT accept returns or refunds. It is a mutual understanding that the risk was shared among sellers and buyers for online plants delivery, as experienced online plant retailers, we promise to give our best effort to pack and deliver the item.
7. If you are unable to tolerate with minor defects of plant such as burnt or broken leaves which are not intentional, please pay a visit and purchase in our studio located in George Town, Penang personally.
8. Orders from EAST Malaysia (Sabah & Sarawak) will be accepted and processed, but we hold NO RESPONSIBILITY for ANY issues such as shipping delay, custom clearance etc.
9. Do water your plants once you receive the plant and search for planting advice if you need any.
10. The care tips from the plant care card provided ONLY acts as a reference for the plant that you received, there are many variables such as time, location, humidity, sunlight, wetness which are different for everyone even in the same spot and location.